Each program is scoped and quoted for your service. All are taught through simulation: professional actors as simulated patients, reviewed through the patient's eyes.
Not sure where to start? De-escalation training by setting →
The evidence-based model for reducing conflict and containment on inpatient units and in EDs. Champion cohorts, organisation-wide awareness campaigns, pulse checks and facilitator certification — a Kickstart, Scale, Sustain pathway.
De-escalation for any ward, any discipline. High-fidelity simulation with a newly admitted patient — and, in the advanced version, their family — where staff practise recognising distress early and communicating before, during and after escalation. Accredited Mental Health First Aid courses are also available.
Teepa Snow's Positive Approach to Care®, delivered by a PAC-certified trainer and taught through simulation with professional actors. Staff learn what changing brain function means for a resident, and how to adapt their approach, environment and words so distress doesn't become a restrictive practice.
A joint one-day simulation for hospital security officers and clinical staff: a shared language for early warning signs, escalation and who does what in a Code Black.
See the joint programTwenty minutes with Lisa or William is usually enough to work it out.