Practical Implementation

Safewards training shaped by real ward experience, not theory alone.

Conflict Reduction

Help teams recognise flashpoints early and respond before conflict escalates.

Sustained Practice

Build confidence, consistency and capability to embed Safewards long term.

About the course

Introduction to Safewards is a practical course for healthcare workers who want to reduce conflict, strengthen therapeutic relationships and create safer, more humane care environments. The course introduces Safewards as an evidence-based model for understanding why conflict happens and how staff can respond earlier, more consistently and with greater compassion. Learners explore the difference between a culture of care and a culture of custody, and are encouraged throughout to ask: does this enable good care, or does it create control?

Lisa Spong

I’m a mental health clinician, Safewards trainer and implementation lead with experience across mental health units, emergency departments and acute wards. I became an expert in Safewards through real practice: implementing it, training teams, reviewing fidelity and supporting champions. I’ve seen how challenging it can be for busy, pressured teams to take on new ways of working, especially when it feels like “extra work”. I’m excited to share Safewards because I know it can improve the experience of care for patients, families and staff. My goal is to help teams use these interventions with confidence, consistency and compassion, shifting care from control toward connection.

Curriculum

6 Chapters · 70 Lessons

  1. 1

    Before We Begin

    1. (Included in full purchase)

      How To Use This Course

    2. (Included in full purchase)

      Quick Survey

  2. 2

    Culture of Care

    1. (Included in full purchase)

      Lesson 1: Care, Custody and Communication

    2. (Included in full purchase)

      Lesson 1: Care, Custody and Communication

    3. (Included in full purchase)

      Lesson 1: Pause & Consider

    4. (Included in full purchase)

      Lesson 2: The Safewards Model

    5. (Included in full purchase)

      Lesson 2: The Safewards Model

    6. (Included in full purchase)

      Lesson 2: Pause & Consider

    7. (Included in full purchase)

      Knowledge Check

    8. (Included in full purchase)

      Culture of Care: CPD Reflection

  3. 3

    Conflict is Rarely Random

    1. (Included in full purchase)

      Lesson 3: Understanding The Originating Domains

    2. (Included in full purchase)

      Lesson 3: Understanding The Originating Domains

    3. (Included in full purchase)

      Lesson 3: Pause & Consider

    4. (Included in full purchase)

      Lesson 4: Flashpoints

    5. (Included in full purchase)

      Lesson 4: Flashpoints

    6. (Included in full purchase)

      Lesson 4: Pause & Consider

    7. (Included in full purchase)

      Lesson 5: Responding to Flashpoints

    8. (Included in full purchase)

      Lesson 5: Responding to Flashpoints

    9. (Included in full purchase)

      Lesson 5: Pause & Consider

    10. (Included in full purchase)

      Knowledge Check

    11. (Included in full purchase)

      Conflict is Rarely Random: CPD Reflection

  4. 4

    Interventions

    1. (Included in full purchase)

      Lesson 6: Clear Mutual Expectations

    2. (Included in full purchase)

      Lesson 6: Clear Mutual Expectations

    3. (Included in full purchase)

      Lesson 6: Pause & Consider

    4. (Included in full purchase)

      Lesson 7: Soft Words

    5. (Included in full purchase)

      Lesson 7: Soft Words

    6. (Included in full purchase)

      Lesson 7: Pause & Consider

    7. (Included in full purchase)

      Lesson 8: Talk Through

    8. (Included in full purchase)

      Lesson 8: Talk Through

    9. (Included in full purchase)

      Lesson 8: Pause & Consider

    10. (Included in full purchase)

      Lesson 9: Positive Words

    11. (Included in full purchase)

      Lesson 9: Positive Words

    12. (Included in full purchase)

      Lesson 9: Pause & Consider

    13. (Included in full purchase)

      Lesson 10: Bad News Mitigation

    14. (Included in full purchase)

      Lesson 10: Bad News Mitigation

    15. (Included in full purchase)

      Lesson 10: Pause & Consider

    16. (Included in full purchase)

      Lesson 11: Know Each Other

    17. (Included in full purchase)

      Lesson 11: Know Each Other

    18. (Included in full purchase)

      Lesson 11: Pause & Consider

    19. (Included in full purchase)

      Lesson 12: Mutual Help Meetings

    20. (Included in full purchase)

      Lesson 12: Mutual Help Meetings

    21. (Included in full purchase)

      Lesson 12: Pause & Consider

    22. (Included in full purchase)

      Lesson 13: Calming Methods

    23. (Included in full purchase)

      Lesson 13: Calming Methods

    24. (Included in full purchase)

      Lesson 13: Pause & Consider

    25. (Included in full purchase)

      Lesson 14: Reassurance

    26. (Included in full purchase)

      Lesson 14: Reassurance

    27. (Included in full purchase)

      Lesson 14: Pause & Consider

    28. (Included in full purchase)

      Lesson 15: Discharge Messages

    29. (Included in full purchase)

      Lesson 15: Discharge Messages

    30. (Included in full purchase)

      Lesson 15: Pause & Consider

    31. (Included in full purchase)

      Knowledge Check

    32. (Included in full purchase)

      Interventions: CPD Reflection

  5. 5

    Customising for the Frontline

    1. (Included in full purchase)

      Lesson 16: Safewards at the Front Door

    2. (Included in full purchase)

      Lesson 16: Safewards at the Front Door

    3. (Included in full purchase)

      Lesson 16: Pause & Consider

    4. (Included in full purchase)

      Lesson 17: Safewards in Emergency Departments

    5. (Included in full purchase)

      Lesson 17: Safewards in Emergency Departments

    6. (Included in full purchase)

      Lesson 17: Pause & Consider

    7. (Included in full purchase)

      Lesson 18: Senior Safety Round

    8. (Included in full purchase)

      Lesson 18: Senior Safety Round

    9. (Included in full purchase)

      Lesson 18: Pause & Consider

    10. (Included in full purchase)

      Knowledge Check

    11. (Included in full purchase)

      Customising for the Frontline: CPD Reflection

  6. 6

    Advocating for Change

    1. (Included in full purchase)

      Lesson 19: Pitfalls of Safewards

    2. (Included in full purchase)

      Lesson 19: Pause & Consider

    3. (Included in full purchase)

      Lesson 20: Evidence Behind the Model

    4. (Included in full purchase)

      Lesson 20: Pause & Consider

    5. (Included in full purchase)

      Knowledge Check

    6. (Included in full purchase)

      Advocating for Change: CPD Reflection

Start building safer care today

Equip your team with practical Safewards tools to reduce conflict, strengthen connection and support safer care.

$200.00

Enroll now